Please reminded that our policy lasts 30 days for replacement/refund request only. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a replacement or refund.
Due to hygiene reasons and the fact that our products are customized, we do not exchange or refund items unless an item you received has a major problem. This is when the item is:
- significantly different from the description or sample shown to you;
- damaged due to the fault of our factory or the carrier;
- not what you ordered;
Please be informed that our products are customized and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the 20% difference between advertised images and the actual item you received.
If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at customer’s disposal.
Please contact our Customer Support team by sending an email to firstname.lastname@example.org to start the complaint process. Please include the following information:
- Order number
- Video or photo of the faulty product (if applicable)
- Complete delivery address
If you choose to return your order without our Customer Support team and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.
- We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
- We typically do not accept refunds or returns due to customer's mistakes such as incorrect selection of sizes, designs, colors, address, etc. Please review your order carefully before you check out to ensure your order is correct.
If you change your mind about your purchase, please sending us an email to email@example.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
Please be informed that a management and transaction fee (20% of your total order value) will be applied for the cancellation.
NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.
FILING A CLAIM
To file a claim, send us an email to firstname.lastname@example.org and include your order number.
If your claim is in regards to a printing error, please include photographs of the error. In addition, if the error involves a print size or placement issue, include a measuring tape, stick, or ruler in the photographs of affected garments.
Upon verification, we will send you a replacement at no charge.